1. Refund eligibility
Creem acts as merchant of record for virtualstagingai.dev subscription payments, and approved refunds are returned through Creem to your original payment method.
You may request a full refund of your initial subscription charge within seven (7) calendar days of the purchase date, provided you have used fewer than ten (10) paid staging credits during that period. This limited refund is available once per customer. After the seven-day window, or once ten or more paid credits have been used, the payment is non-refundable except where required by applicable law.
Nothing in this policy limits any right you have under applicable consumer-protection law.
2. Renewals and cancellation
Subscriptions renew automatically at the start of each billing period. You may cancel at any time by contacting support@virtualstagingai.dev from the account holder. Cancellation takes effect at the end of the current paid billing period, you keep access until then, and no further renewal charges are made.
Renewal charges are non-refundable once the new billing period has started, except where required by applicable law. To avoid a renewal charge, cancel before the renewal date shown in your checkout confirmation or invoice.
3. Failed generations
Every generation attempt is recorded with a verified outcome. When a request fails on our side or at the model provider, the reserved credit is automatically restored to your balance, so you are not charged credits for generations you did not receive. Restored credits are not separately refundable in cash.
Because generated images are digital content produced by AI, dissatisfaction with a completed result does not by itself qualify for a cash refund, but you may contact support and we will review the case, including offering a retry or credit where appropriate.
4. Billing issues we always investigate
- A duplicate charge or an amount that does not match the checkout confirmation.
- A payment marked successful when the purchased plan or credits were not activated.
- A renewal processed after a cancellation that had already taken effect.
- Evidence that an account or payment method was used without authorization.
Where the investigation verifies the issue, we issue a refund through Creem. Refunds may be declined where the account was used in violation of our terms of service, including the prohibited-content rules.
5. How to request a refund
Email support@virtualstagingai.dev with the checkout identifier or invoice number, the charge date, the plan purchased, and a short description of the issue. We acknowledge requests within five (5) business days and aim to resolve them within ten (10) business days.
Approved refunds are processed through Creem to the original payment method. Depending on your bank or card issuer, the credit may take an additional five to ten (5–10) business days to appear on your statement.